Privacy Policy

GREVE CHRYSLER JEEP DODGE RAM
WEBSITE PRIVACY POLICY

1. Introduction

Greve Chrysler Jeep Dodge Ram ("Greve Chrysler," "we," "us," or "our") is committed to respecting and protecting the privacy of our customers and website visitors.

This Privacy Policy describes the types of personal information we collect through our website, how that information may be used and disclosed, and the choices available to individuals regarding their information.

This policy applies to www.grevechrysler.com and the dealership's associated online services. Certain third-party services, including financing applications, may be subject to additional privacy notices.

2. Information We Collect

When you visit our website or communicate with our dealership, we may collect:

• Contact information: Name, address, email address, and telephone number.
• Vehicle information: Vehicle interests, trade-in details, vehicle identification numbers, and purchase or service inquiries.
• Transaction information: Purchase, lease, service, and warranty information.
• Financing information: Information submitted in connection with online credit applications, including employment, income, identification, and other financial information.
• Website information: IP address, browser type, device information, pages visited, and other information collected through website technologies.
• Communications: Information provided through website forms, emails, text messages, telephone calls, and online chats.

We collect information that you voluntarily provide and certain information collected automatically when you use our website.

3. How We Use Information

We may use personal information to:

• Respond to vehicle sales, financing, and service inquiries.
• Schedule appointments and communicate with customers.
• Process vehicle purchases, leases, and financing requests.
• Provide service reminders, warranty information, and recall notices.
• Send dealership news, promotions, and special offers where permitted.
• Improve our website and customer experience.
• Measure the effectiveness of our advertising.
• Protect against fraud and unauthorized activity.
• Comply with applicable legal and regulatory requirements.

4. Our Commitment Regarding Customer Information

Greve Chrysler Jeep Dodge Ram does not sell customer contact lists or personal financial information to third-party data brokers for monetary payment.

We may share information with authorized service providers, financial institutions, manufacturers, and advertising partners when necessary to operate our dealership, provide requested services, or conduct permitted marketing activities.

Some advertising-related disclosures may qualify as a sale or sharing of personal information under applicable state privacy laws, even when no money is exchanged.

We do not use Social Security numbers, credit application information, or other sensitive financing details for targeted advertising.

5. Online Credit Applications and Dealertrack

Greve Chrysler Jeep Dodge Ram provides customers with the ability to apply for vehicle financing online.

Online credit applications are transmitted to Dealertrack, our third-party automotive financing technology provider, for processing and submission to appropriate financing sources.

Credit application information may include personal identification, employment, income, residence, and financial information necessary to evaluate financing eligibility.

Dealertrack and participating financial institutions may collect, process, retain, and disclose information according to their applicable privacy notices and legal obligations.

Greve Chrysler may receive and use financing application information as necessary to assist customers with vehicle purchases, arrange financing, maintain transaction records, and comply with applicable law.

Financial information is subject to applicable federal and state privacy and information-security requirements, including the Gramm-Leach-Bliley Act.

Where required, Greve Chrysler provides a separate financial privacy notice describing its handling of nonpublic personal financial information.

6. Text Messages and Email Communications

Greve Chrysler may communicate with customers through telephone calls, email, and SMS text messages.

Our website provider, Team Velocity, may send informational messages related to customer inquiries, appointments, and requested dealership services.

Website forms may include SMS consent language, and consent records may be retained.

Greve Chrysler may separately offer promotional text messages through authorized dealership communication systems where appropriate marketing consent has been obtained.

Consent to receive promotional text messages is not a condition of purchasing a vehicle or receiving dealership services.

Customers may opt out of text communications by replying STOP to messages where supported or contacting the dealership.

Message and data rates may apply. Message frequency may vary.

Customers may unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us directly.

SMS consent information will not be shared with third parties or affiliates for their independent text-message marketing purposes. Messaging providers may process such information to deliver communications on our behalf.

7. Website Cookies and Advertising

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve customer experiences, and evaluate advertising performance.

Our website provider and authorized technology partners may collect certain technical information about website visitors.

We may use advertising platforms, including Google and Meta, to promote dealership vehicles and services.

Information collected through these technologies may be used to measure advertising effectiveness and deliver relevant advertisements, subject to applicable law.

Visitors may use their browser settings to block or delete certain cookies. Disabling cookies may affect some website functions.

Browser cookie controls may not stop every form of advertising tracking or information sharing.

Customers may contact Greve Chrysler at internet@grevechrysler.com with questions about advertising-related data use or to submit applicable privacy requests.

8. Sharing Information with Service Providers

We may share information with authorized third parties supporting dealership operations, including:

• Team Velocity, our website and digital marketing technology provider.
• Dealertrack, our online financing application technology provider.
• Customer relationship management and dealership management system providers.
• Banks, credit unions, and other authorized financing sources.
• Stellantis and the Chrysler, Dodge, Jeep, and Ram brands for appropriate manufacturer-related purposes.
• Advertising and analytics providers.
• Service scheduling, warranty, and customer communication providers.
• Professional advisors and regulatory authorities where necessary or required by law.

These disclosures are limited by applicable law, contractual obligations, and the purposes for which information is collected.

9. Information Security

Greve Chrysler maintains administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or misuse.

Access to sensitive information is restricted as appropriate to authorized personnel and service providers.

We work with technology providers that support secure information handling.

Although we take reasonable measures to protect personal information, no electronic system or internet transmission can be guaranteed completely secure.

10. Information Retention

We retain personal information for as long as reasonably necessary to support dealership operations, complete transactions, fulfill customer requests, maintain records, and comply with applicable legal requirements.

Information may be retained for different periods depending on its nature and the applicable business or legal purpose.

11. Your Privacy Choices

Customers may contact Greve Chrysler to:

• Request information about our privacy practices.
• Ask to review or correct personal information, where applicable.
• Request deletion of eligible information, subject to legal retention requirements.
• Unsubscribe from marketing communications.
• Request information about advertising-related data sharing.
• Exercise other privacy rights available under applicable law.

Privacy requests may be submitted to: internet@grevechrysler.com

We may need to verify a requester's identity before processing certain requests. We will review and respond to requests as required by applicable law. Some information may need to be retained for legal, financial, warranty, or transaction-related purposes.

12. Children's Privacy

Our website is intended for individuals interested in automotive products and services and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties, including vehicle manufacturers, financial service providers, and other automotive service companies.

These third parties may maintain separate privacy policies and information practices. We encourage visitors to review those policies when using third-party services.

14. Changes to This Policy

Greve Chrysler may update this Privacy Policy to reflect changes in dealership operations, technology, website functionality, or applicable legal requirements.

Updates will be posted on our website with a revised effective date.